Tenebrae Café will only offer refunds on a case by case basis. We will not provide a refund in the cases listed below
.The item has been opened
.The customer changed their mind
.The customer is unavailable to pick up the item from the store
we will however offer a limited store credit and in the case of inability to collect we will ship out the item to the customer if requested.
The $5 Store credit provided by a filled loyalty card is only redeemable in store. Credit available in $5 increments, to a maximum credit of $30 per month.
Store credit is not redeemable for cash.
Tenebrae Gaming Cafe will price match any competitor's price on the same stocked item. Excludes pre-order lists, stock liquidation, international prices and online only stock. Price matching is subject to Tenebrae Gaming Cafe's discretion.